At www.4ship.sa, customer satisfaction is important to us. This Refunds Policy explains when refunds may be applicable for our logistics and shipping services. By using our services, you agree to the terms outlined below.

1. General Policy

• Refunds are only available under specific circumstances described in this policy.

• Not all services are eligible for refunds due to the nature of logistics and shipping.

• Refunds, where approved, will be processed using the original method of payment.

2. Refund Eligibility

A refund may be considered if:

• The shipment is not delivered due to our direct fault or error.

• The service provided is significantly different from what was agreed.

• A duplicate payment was made in error.

3. Non-Refundable Services

Refunds are not available in the following cases:

• Delays caused by customs clearance, government authorities, or force majeure.

• Incorrect or incomplete address provided by the customer.

• Losses or damages arising from prohibited or restricted items.

• Services already rendered where obligations have been fulfilled.

4. Refund Process

• Customers must submit a refund request through our Website within a reasonable timeframe.

• Supporting documentation may be required for verification.

• Approved refunds will be processed within a specified period, subject to banking procedures.

5. Changes to This Policy

We reserve the right to update or amend this Refunds Policy at any time without prior notice.

6. Contact Us

For questions about this Refunds Policy, please contact us through the Website.